I mentioned in a post a couple of days back that the internet service where Blaine and I reside has been nothing short of pure shit. Thankfully, it is working as it should now, seeing as we had a Bell technician come to our residence and install an entirely different signal unit; the process leading up to rectifying the issue, however, was quite honestly batshit crazy, most of it boiling down to tremendous miscommunication between Bell reps and Bell techs.
I’ll try to keep my rambling to a minimum in order to get my point across.
I scheduled a Bell technician to come to our home on Monday, initially. I was told the tech would be arriving anytime between 8am and noon, and because this is a vast time span and most people have better things to do than sit around, waiting for a Bell tech to arrive, like work, as an example, I postponed the appointment until the following day, later in the afternoon once I finished up work for the most part. On Tuesday morning, I received a message that a Bell tech would be arriving at my home within minutes. I wasn’t home, and I was pissed seeing as I had already changed the appointment to be in the afternoon from the following day.
I called Bell, only to be told by a Bell rep that they had no indication on their end that I had even scheduled an appointment, meanwhile, I’m getting texts that the tech is on his way. I then tried connecting with a rep via the Bell app on my phone, and this rep told me they could see my appointment without issue and that the tech would not need to enter the house, therefore it did not matter if I was home or not. Thinking the whole ordeal had been settled, I then, an hour later, received a call from a tech who was at my house, telling me he needed to enter the home to do the installation.
To say I was raging is an understatement.
The Bell tech was an incredibly kind gentleman, and upon telling him of the Bell shit storm I endured that morning, he sincerely apologized, not that the situation was any fault of his own.
The moral of my story? The Bell techs are not the guys to get frustrated with. It’s the reps.
Photo by Kaitlyn Baker on Unsplash
ontheedgeofeverything 